Glasgow

Alamo United Kingdom Rental Terms for travel between 01-Dec-2011 and 31-Dec-2012

Payment
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard (transaction fee of 1.75% applies).

The balance will be secured directly by the supplier on arrival.

Additional Driver Policy
Additional driver charge is as follows:
For the following airport Locations: Aberdeen Airport, Belfast City Airport, Belfast Int Airport, Birmingham Airport, Cardiff Airport, East Midlands Airport, Edinburgh Airport, Glasgow Airport, Inverness Airport, Leeds/Bradford Airport, Liverpool Airport, London City Airport, London Gatwick Airport, London Heathrow Airport, Luton Airport, Manchester Airport, Newcastle Airport, Prestwick Airport and Stansted Airport: £6.67 per day + VAT per additional driver, with no maximum charge.
For all other Locations: £5.83 per day + VAT per additional driver, with no maximum charge.
Additional drivers must be over 21. All additional drivers must meet the age and license requirements set out below.  A maximum of 8 additional drivers are allowed per rental.

Age Requirements
Minimum rental age is:
21 years for car groups: MBMN, ECMN, CCMR, CDMR.
23 years for car groups: IDMR, CCAR, IVMR, IWMR, CWMR, SDAR, SDMR.
25 years for car groups: FVMR, PWAR, PDAR, LDAR.

All overseas drivers must be over 25 years old to rent from Aberystwyth, Pembroke, Carmarthen and Llanelli.

A young drivers surcharge applies to drivers aged 21 - 24 years (inc) as follows: £25.00 + tax per rental

There is no upper age limit except at the following locations where the maximum age limit is 75 years: Aberystwyth, Pembroke, Carmarthen and Llanelli, and the insurance excess is increased by £400.00 for under 25’s at these locations.
Please Note: For drivers aged between 21 and 25 (*21-23 years at London Croydon South & **21-30 years at Bradford), Mastercover Plus (Risk Reduction Cover), Peace of Mind, Risk Reduction Cover Plus and Value Cover (Windscreen & Tyres Waiver) cannot be purchased to waive the excess at the following locations: London Lewisham, London Kings Cross, London Fulham, London Marble Arch, London Kennington, London Croydon South* and Bradford**.  In these cases the full CDW/DW excess is always applicable.

Condition of Vehicle
Vehicle must be returned in the same condition as when rented, normal wear & tear excepted. The customer is responsible for the cost of any new damage found at rental termination up to the amount of their damage excess liability.

Cross Border Policy
Vehicles may be taken abroad but renters will be required to purchase the Europdrive Package (Overseas Breakdown Cover) which costs as follows: 1-2 days = £33.33 + VAT per rental, 3-5 days = £41.67 + VAT per rental, 6-7 days = £58.33 + VAT per rental, 8-13 days = £83.33 + VAT per rental, 14-20 days = £95.83 + VAT per rental, 21-27 days = £104.17 + VAT per rental, 28-34 days = £112.50 + VAT per rental, 35-41 days = £120.83 + VAT per rental, 42+ days = £129.17 + VAT per rental. The Europdrive Package is only available to purchase at the counter and applies to vehicles going to the Republic of Ireland also. Any vehicle rented (irrespective of insurance cover) requires written permission from Alamo/National by means of obtaining a completed VE103 form prior to departure. Countries which you are allowed to travel to are:

Andorra, Austria, Belgium , Denmark , Finland , France , Germany , Gibraltar , Ireland , Iceland , Italy , Litchenstein , Luxembourg , Netherlands , Norway, Portugal, San Marino, Spain, Sweden and Switzerland.

Cars may not be driven into any countries outside those listed above.
The following vehicles are not allowed to be taken overseas: PDAR, PWAR and LDAR.
Please be advised that due to a change in law in Germany, it is mandatory for all vehicles crossing the border into Germany to have winter tyres fitted during the Snow & Icy conditions. Customers will be fined on the spot if they are stopped by police and found to not have the appropriate winter tyres. We do not supply winter tyres and any customer wishing to fit winter tyres must do so at their own cost and ensure that the rental vehicle is returned in the same condition as supplied without winter tyres.

Licence Requirements
Drivers must present a full valid national licence at time of rental, which must have been held for at least 1 year prior to the rental checkout.  For Plymouth, Exeter, Taunton, Carmarthan, Pembroke, Aberystwyth and Llanelli the licence must have been held for at least 2 years prior to checkout for young drivers under 25 years of age. 
Visitors to the UK - All visitors to the UK must present a full valid license. Licences issued overseas must be clearly identifiable as a driving licence, otherwise an International Driving Licence will be required. A Passport, ID showing home address and proof of entry/ exit into/ out of the UK (e-tickets acceptable) must also be produced if not a UK resident.
UK residents who hold the new photo card licence must also present the paper counterpart at the start of the rental. Endorsements are only shown on the paper counterpart so customers MUST produce both documents. Holders of the old style UK paper licence must also provide an additional form of photographic ID in the form of a Full Valid Passport, Armed Forces ID Card or a Police Warrant Card, no other form of identification will be accepted. UK residents that hold a non-EU licence may drive in the UK for up to 12 months from the time you become resident. After 12 months your overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent. UK residents that hold a non-UK EU licence, your License is valid until the age of 70 or for 3 years after becoming a UK resident – whichever is longest. A renter holding a non-UK licence must produce a full valid passport at time of rental.  Holders of any licence that does not show the current address must also produce proof of current address in the form of a Current Credit Finance Agreement, Current Utilities Bill, or Current Bank Statement.  All renters with a UK home address will need to pass an Experian Authenticate check as verification of residence at their given address.  Any customer failing an Authenticate check will not be allowed to rent.

If there is an unsatisfactory search result you will need to provide paper-based proof of identity such as a Current Credit Finance Agreement, Current Utilities Bill, or Current Bank Statement that is less than 4 months old when you pick up the vehicle from the Rental Station.

Visitors to the UK will have their Passport and Driving License checked for authenticity by the ID Scan system at participating stations. ID scan is a scanning system which can detect fraudulent documents. Any customer whose documents fail the ID Scan check will not be allowed to rent.

UK Nationals residing overseas are advised to use a driving license of the country in which they reside or they will be subject to the above.

Experian Authenticate Check:
Experian Authenticate Plus enables Alamo to combat identity fraud by using independent data sources to establish a degree of confidence in a person’s identity. This is achieved by validating that the presented details relating to the person’s name and address being supplied to Alamo are correct and that this person exists, and that the owner of these details is the person presenting them to Alamo.

This check will leave an electronic note, or ‘footprint’ on your record to say that a check has taken place, but it does NOT affect your credit rating, is not used as part of the credit vetting process, and the information is not sold to third parties.

Authenticate Plus enables Alamo to accurately authenticate a person’s identity without the need for documentary proofs. A level of confidence in the identity of an applicant can be gained using the authentication index, number of identification confirmations and the absence of Fraud Alerts. The Authentication index, ID confirmations and Fraud Alerts are created by matching information provided by the applicant against that held on Experian’s database of over 500 million records from a variety of different data sources.

Should you have any concerns over the search or require your credit records investigating to avoid any future issues, then please contact Experian directly, who will be able to investigate.

One Way Rentals
One way rentals are permitted within Mainland UK but are subject to a drop charge of £50.00 inc VAT (£41.67 + tax).
A penalty charge of £150.00 will apply to all rentals dropping off a one way rental into St Pancras (this also includes all London stations).
One way rentals are not allowed for drop off at Southampton Port (SOUP71), however one way pick ups are allowed from this location.
One- ways between Mainland U.K. and Northern Ireland are permitted and cost as follows: £150.00 + VAT.
The following conditions apply for Northern Ireland:
People carriers (IVMR & FVMR) and automatic vehicles (CCAR, SDAR, PDAR, PWAR, LDAR) are not allowed to be used for one way rentals from Northern Ireland to the Republic of Ireland or UK Mainland.
GPS must not be left in vehicles terminating in any location in the Republic of Ireland or UK Mainland stations. The full loss of deposit will apply.
One-ways are not permitted between the Mainland U.K. and the Republic of Ireland.
One-Ways between Derry and Belfast locations = £40.00 + VAT.  One-ways between all other Northern Ireland locations are free of charge.
One-way rentals are permitted from any Northern Ireland location to the following locations in the Republic of Ireland:- to Dublin = £150.00 + VAT. To: Cork, Knock and Shannon = £450.00 + VAT.
All one way rentals to and from UK Mainland into Northern Ireland are subject to availability.
International one-ways are NOT permitted

Out of Hours Policy
All Out of Hours reservations are on request at a charge of £40.00 + tax and available at all locations (except Oxford, Bracknell, Eastbourne and London Victoria RRS). Out of hour returns are allowed at some locations (see Appendix 4).  Where a vehicle is returned outside office hours, the branch should confirm at pick-up the procedure for returning the vehicle out of hours and the location of the key return box. All customers must be advised that they remain liable for vehicle damage until the vehicle is checked in on the next working day. Please note that when returning out of hours at Marble Arch additional charges may apply (see location information for details).

Payment Policy
National Charge cards, all major Credit cards (MasterCard, Visa, Diners, American Express), debit cards (excluding Maestro and Solo Debit Cards) and Cash payments permitted on all car groups, except executive cars (FXAR & SSAR). Cash is not accepted at the following locations: Aberystwyth, Basingstoke, Birkenhead, Carmarthen, Leeds, Pembroke & Swindon.  All locations (excluding Aberystwyth, Basingstoke, Birkenhead, Carmarthen, Leeds, Pembroke & Swindon) within normal working hours will accept a cash deposit at the discretion of the station manager and with a copy of customers passport and airline ticket. Travellers Cheques are acceptable in £ sterling only. Customers will be charged for loss of vehicle keys @ £140.00.
Renters will be asked for the following deposits: 1) The estimated cost of the rental 2) A £250 Security Deposit. (The £250 deposit is not linked to the amount of the renter’s damage or theft liability excess and is required on all rentals). Please note: All first time consumer customers who present a foreign driving licence and have a UK address will be required to pay a deposit of £500.00 (rather than £250.00).  Cash renters resident in the U.K. will be subject to a credit check by Equifax, and must provide either a NEW style driving licence complete with counterpart or an OLD style licence plus a full valid Passport.  Non-UK resident Inbound renters paying by cash will need to produce their passport, dated return flight ticket and full driving licence that meets the criteria set out in the Licence requirements section.  Cash renters cannot expect to receive a refund of their deposits in cash and cheque refunds can take up to 28 days. The refund will probably take the form of a Sterling cheque which will be posted to their home address.

Refuelling Policy
All vehicles are supplied with a full tank of fuel and it is the customer's responsibility to return the vehicle full or pay for any missing fuel at the end of rental. On rentals of 4 days or longer we recommend that you add the cost of a full tank of fuel to our rental charges at time of pick up. This method eliminates the need for you to refuel the tank prior to returning. The fuel amount charged at time of rental will be based on a market competitive price and the car model rented. We are unable to issue a refund for unused fuel. A fuel deposit is not required.

Roadside Assistance
In case of breakdown or accidents, emergency telephone numbers can be found on the vehicle tax disc and key fob. Cover is provided through either the AA or RAC, dependent on the vehicle manufacturer.  Customers should call the emergency number shown on their vehicle. Coverage is 24 hours a day, 7 days a week.

Special Equipment
GPS units are available at a cost of £9.17 + VAT per day with a maximum charge of £91.67 + tax per rental. A £300.00 deposit is required. GPS is available from all locations. Please refer to the One Way Rentals policy for details with regards to GPS and one ways from Northern Ireland.

Child/Infant seats (CSI) are available and cost as follows: (all locations) £9.17 + VAT per day, with a maximum charge of £64.17 + VAT per rental. A security deposit of £200.00 (replacement amount) is required for each seat, which will be refunded to the renter upon return of the child- check-in.
We offer one type of Infant seat, which is the Britax Baby Safe Child Seat, suitable for ages 0 to 9 months, which is approved to British Standards.

Child/Toddler seats (CST) are available and cost as follows: (all locations) £9.17 + VAT per day, with a maximum charge of £64.17 + VAT per rental. A security deposit of £200.00 (replacement amount) is required for each seat, which will be refunded to the renter upon return of the child- check-in.
We offer one type of toddler seat, which is the Britax Eclipse Child Seat, suitable for ages 9 months to 4 years, which is approved to British Standards.

Booster cushions (BST) are available and cost as follows: (all locations) £8.33 + VAT per day, with a maximum charge of £58.33 + VAT per rental. A security deposit of £50.00 (replacement amount) is required for each booster cushion, which will be refunded to the renter upon return of the child- check-in.
We offer two types of booster seats: The Britax Adventurer (which has a back support) and the Britax Horizon (which is without a back support).  Both are suitable for 4+ years.

All requests for a child/booster seats must be stated at the time of reservation.
All child seats/Booster Seats are on freesale. Customers will be required to fit the child seat/booster seat themselves.
This country does not provide reflective jackets and is not required by law to do so.

Surcharges
Premium Location charge is 15% per rental, plus VAT (Includes – Aberdeen Apt, Belfast Int Apt, Belfast City Airport, Belfast City, Birmingham Apt, Birmingham City, Blackpool Apt, Bournemouth Apt, Bournemouth City, Bradford, Bristol Apt, Bristol City, Bristol Horfield, Cardiff Apt, Cardiff City, Cardiff East, Dover, East Midlands Airport, Edinburgh Apt, Exeter Airport, Gatwick Apt, Glasgow Apt, Heathrow Apt, Humberside Apt, Inverness Apt, Inverness City, Leeds Bradford Apt, Liverpool Apt, Liverpool East, London Barking, London Bayswater, London City Apt, London Croydon South, London Edgeware, London Enfield, London Euston, London Finchley, London Fulham Broadway, London Kennington, London Kensington, London Kings Cross, London Kingston Upon Thames, London Lewisham, London Marble Arch, London North Cheam, London Orpington, London Park Royal, London Putney Bridge, London Richmond, London Streatham, London Victoria, London Waterloo, London Woodford Green, Luton Apt, Luton City, Manchester Apt, Manchester City, Manchester Salford, Newcastle Apt, Newcastle Gateshead, Norwich Apt, Prestwick Apt, Southampton Apt, Southampton City, Stansted Apt, Swansea, Teeside Apt).
Vehicle Licence fee (RFT) £1.36 per day plus VAT.
Congestion Charge is applicable in Central London, The charge is payable daily Monday to Friday for each day that a vehicle moves within the zone. No charge is payable for vehicles if they are parked for a full day(s) within the zone. The daily charge is GBP 10.00 if paid by midnight on the day of travel and GBP 12.00 if paid the next day. It is payable either by phone, on the Internet or at selected retail outlets within the zone (next day payment only available online or by phone). There is a fixed penalty system that will issue fines of GBP 120.00 per day for non-payment, which is reduced to GBP 60.00 if paid within 14 days. Marble Arch, London Bayswater, London Victoria and London Waterloo are the only Alamo and National locations that fall into the Central London zone. If the customer picks up a car from Marble Arch between Monday to Friday (07.00-18.00) inclusive, Alamo will offer to add the first day's Congestion Charge fee to the rental agreement for their convenience. The customer will then be responsible for paying the daily charge for all subsequent days (Saturday, Sunday and public holidays are exempt). For a customer picking up a car from Marble Arch on a Saturday, Sunday or public holiday no Congestion Charge fee will be added to the rental agreement for that first day. They will then be responsible for paying the fee for all subsequent chargeable days (excluding Saturday, Sunday and public holidays).
A smoking ban applies to all vehicles in the National/Alamo fleet.  From this date customers will not be permitted to smoke in any National/Alamo vehicle.  Fail to adhere to acknowledge the no smoking signs placed in the vehicles could be subject to a £50.00 fixed penalty notice.
DVLA Check - £8.33 + tax (paid locally) - Customers are only charged this fee when they do not have their full driving license.
A mileage charge no longer applies in the UK.

Tax (VAT)
20%

Insurances and Waivers:
Collision Damage Waiver
Collision Damage Waiver - eliminates all financial responsibility for the rental vehicle to the sum of the deductible.  CDW costs as follows: 1 - 2 days £9.17 + tax per day, 3 - 6 days £7.50 + tax per day, 7+ days £6.67 + tax per day. Please note: the insurance excess is increased by £400.00 for under 25’s at the following locations: Aberystwyth, Pembroke, Carmarthen and Llanelli.

Group	Cost per day (GBP) + Tax	Deductible amount
MBMN	£6.67 - £9.17	800.00
ECMN	£6.67 - £9.17	800.00
CCMR	£6.67 - £9.17	800.00
CCAR	£6.67 - £9.17	800.00
CWMR	£6.67 - £9.17	800.00
IDMR	£6.67 - £9.17	800.00
SDAR	£6.67 - £9.17	800.00
IWMR	£6.67 - £9.17	800.00
SDMR	£6.67 - £9.17	800.00
PDAR	£6.67 - £9.17	800.00
PWAR	£6.67 - £9.17	800.00
CDMR	£6.67 - £9.17	800.00
IVMR	£6.67 - £9.17	800.00
FVMR	£6.67 - £9.17	800.00
LDAR	£6.67 - £9.17	800.00

Third Party Liability (TPL)
Third Party Liability is included in the rates and provided unlimited cover to third party bodily injury only. The limit for Property Damage is equivalent to EUR 100 million (approx £88 million).  Excess above this is the responsibility of the driver.

THW
Theft Waiver if purchased, eliminates all financial responsibility for the rented vehicle to the sum of the deductible.  THW costs as follows: 1 - 2 days £9.17 + tax per day, 3 - 6 days £7.50 + tax per day, 7+ days £6.67 + tax per day.  Please note: the insurance excess is increased by £400.00 for under 25’s at the following locations: Aberystwyth, Pembroke, Carmarthen and Llanelli.

Group	Cost per day (GBP) + Tax	Deductible amount
MBMN	£6.67 - £9.17	800.00
ECMN	£6.67 - £9.17	800.00
CCMR	£6.67 - £9.17	800.00
CCAR	£6.67 - £9.17	800.00
CWMR	£6.67 - £9.17	800.00
IDMR	£6.67 - £9.17	800.00
SDAR	£6.67 - £9.17	800.00
IWMR	£6.67 - £9.17	800.00
SDMR	£6.67 - £9.17	800.00
PDAR	£6.67 - £9.17	800.00
PWAR	£6.67 - £9.17	800.00
CDMR	£6.67 - £9.17	800.00
IVMR	£6.67 - £9.17	800.00
FVMR	£6.67 - £9.17	800.00
LDAR	£6.67 - £9.17	800.00

Value Cover: Reduces excess to zero for any damage to Windscreen, Glass or tyres (does not include lamps or damage past these items). Value Cover costs £5.00 + tax per day.
For drivers aged between 21 and 25 (*21-23 years at London Croydon South & **21-30 years at Bradford), Value Cover cannot be purchased to waive the excess at the following locations: London Lewisham, London Kings Cross, London Fulham, London Marble Arch, London Kennington, London Croydon South* and Bradford**.   In these cases the full CDW/DW excess is always applicable.

Value Cover Plus: Purchasing Value Cover Plus gives the customer all the benefits of Value Cover with the further benefit of satellite navigation at half the usual price.  Value Cover Plus costs £7.50 + tax per day.  Value Cover Plus is only available to purchase at the counter.
For drivers aged between 21 and 25 (*21-23 years at London Croydon South & **21-30 years at Bradford), Value Cover cannot be purchased to waive the excess at the following locations: London Lewisham, London Kings Cross, London Fulham, London Marble Arch, London Kennington, London Croydon South* and Bradford**.   In these cases the full CDW/DW excess is always applicable.

SPAEC – Super Personal Accident and Baggage Cover - Cover for personal injury and death up to £100,000, medical expenses up to £3,000 and baggage up to £3,000. Price is £7.00 per day.  SPAEC is not subject to VAT. 

MasterCover Plus (Risk Reduction Cover)
Mastercover Plus - Reduces the excess to Zero and includes one additional driver.  Mastercover Plus costs as follows: 1 - 2 days £12.50 + tax per day, 3 - 6 days £11.67 + tax per day, 7+ days £9.17 + tax per day.
For drivers aged between 21 and 25 (*21-23 years at London Croydon South & **21-30 years at Bradford), Mastercover Plus (Risk Reduction Cover) cannot be purchased to waive the excess at the following locations: London Lewisham, London Kings Cross, London Fulham, London Marble Arch, London Kennington, London Croydon South* and Bradford**.   In these cases the full CDW/DW excess is always applicable.

Risk Reduction plus
Risk Reduction Plus - Reduces the excess to Zero, includes one additional driver and Satellite Navigation.  Risk Reduction Plus costs as follows: 1 - 2 days £16.67 + tax per day, 3 - 6 days £15.00 + tax per day, 7+ days £12.50 + tax per day.  Risk Reduction Plus is only available to purchase at the counter.
For drivers aged between 21 and 25 (*21-23 years at London Croydon South & **21-30 years at Bradford), Risk Reduction Cover Plus cannot be purchased to waive the excess at the following locations: London Lewisham, London Kings Cross, London Fulham, London Marble Arch, London Kennington, London Croydon South* and Bradford**.   In these cases the full CDW/DW excess is always applicable.

Peace of Mind
Peace of Mind - Reduces the excess to Zero, includes CDW, THW and one additional driver.  Peace of Mind costs as follows: 1 - 2 days £22.50 + tax per day, 3 - 6 days £19.17 + tax per day, 7+ days £15.00 + tax per day.  Peace of Mind is only available to purchase at the counter.
For drivers aged between 21 and 25 (*21-23 years at London Croydon South & **21-30 years at Bradford), Peace of Mind cannot be purchased to waive the excess at the following locations: London Lewisham, London Kings Cross, London Fulham, London Marble Arch, London Kennington, London Croydon South* and Bradford**.   In these cases the full CDW/DW excess is always applicable.

Peace of Mind Plus
Peace of Mind Plus - Reduces the excess to Zero, includes CDW, THW, one additional driver and Satellite Navigation.  Peace of Mind Plus costs as follows: 1 - 2 days £26.67 + tax per day, 3 - 6 days £23.33 + tax per day, 7+ days £19.17 + tax per day.  Peace of Mind Plus is only available to purchase at the counter.
For drivers aged between 21 and 25 (*21-23 years at London Croydon South & **21-30 years at Bradford), Peace of Mind Plus cannot be purchased to waive the excess at the following locations: London Lewisham, London Kings Cross, London Fulham, London Marble Arch, London Kennington, London Croydon South* and Bradford**.   In these cases the full CDW/DW excess is always applicable.

ALL RENTALS AT THE DISCRETION OF THE LOCATION MANAGER

ALL TERMS, CONDITIONS AND PRICES ARE SUBJECT TO CHANGE

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Car Rental Republic Ltd, a specialist in worldwide car rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.